Refund policy

Return & Refund Policy

At NAMA Fabrics, customer satisfaction is our highest priority. We carefully inspect every order before it is shipped to ensure you receive your premium fabrics and fragrances in excellent condition. If you receive a damaged, defective, or incorrect item, our Customer Support Team is here to assist you.

Please read this Return & Refund Policy carefully before submitting a request for a return, refund, or exchange. This policy explains the conditions, eligibility requirements, return process, refund timelines, and other important information regarding your NAMA Fabrics purchase.

Return Eligibility We accept returns only when the product was damaged during transit, defective upon delivery, or incorrectly delivered. To be eligible for a return:

  • For Fabrics: The fabric must be uncut, unwashed, unused, and in its original condition.

  • For Fragrances: Due to hygiene and quality control standards, perfume bottles must remain strictly completely unopened, unused, and with their original seals fully intact.

  • General: All products must be returned in their original packaging with all tags, labels, accessories, and other packaging materials intact.

Return requests must be submitted within 48 hours of receiving your order. Requests submitted after this period will not be accepted.

Non-Returnable Items Certain products are strictly not eligible for return, including:

  • Opened, sprayed, or used fragrance products.

  • Fabrics that have been cut, washed, or altered in any way.

  • Items missing their original packaging, tags, or labels.

  • Products purchased during clearance or promotional campaigns (unless damaged, defective, or incorrectly delivered).

  • Gift cards, promotional products, and complimentary items.

How to Request a Return To request a return, please contact the NAMA Fabrics Customer Support Team within 48 hours of receiving your order via email at support.namafabrics@gmail.com or WhatsApp at 03085869494.

Your request should include:

  • Your Order Number.

  • Full Name.

  • A brief description of the issue.

  • Clear photos or videos of the damaged, defective, or incorrect product (showing the unopened seal for fragrances).

After reviewing your request, our team will confirm whether the return has been approved and provide you with the necessary return instructions. Please do not send any product back without receiving prior approval from our Customer Support Team.

Return Shipping If your return is approved because we shipped the wrong item, the product arrived damaged, or the product was defective upon delivery, NAMA Fabrics will cover the applicable return shipping costs.

Refund Policy Refunds are processed only after the returned product has been received and inspected by our Quality Assurance Team. Once the inspection is completed, we will notify you by email or WhatsApp whether your refund request has been approved or rejected.

  • Prepaid Orders: For approved refunds on prepaid orders, the payment will be returned to the original payment method within 7–10 business days, depending on your bank or payment service provider.

  • Cash on Delivery (COD) Orders: Approved refunds for COD orders may be processed through bank transfer or store credit, where applicable. COD refunds are generally completed within 10–12 business days after approval.

Exchange Policy NAMA Fabrics offers exchanges only when a product is damaged during shipping, defective upon delivery, or incorrectly delivered. All exchanges are subject to product availability. If the requested replacement product is unavailable, an eligible refund will be processed according to this Return & Refund Policy.

Shipping Charges Original shipping charges are generally non-refundable. However, when a return is caused by an error on our part (incorrectly shipped product, damaged product, or defective product), we will refund the applicable shipping charges or arrange a replacement at no additional cost.

Order Cancellation Policy Orders may be cancelled before they have been processed or dispatched. Once an order has been packed or shipped, cancellation requests will no longer be accepted. If you wish to cancel an order, please contact the NAMA Fabrics Customer Support Team as soon as possible after placing your order.

Contact NAMA Fabrics If you have any questions about this Return & Refund Policy, or need assistance with a return, refund, or exchange, please contact us:

  • Website: https://namafabrics.com

  • Email: support.namafabrics@gmail.com

  • WhatsApp: 03085869494

  • Outlet Location: Ch. Saqlain Nawaz Plaza, GPO road, UC#5, 5 Ward, Mandi Bahauddin, 50400, Pakistan

  • Business Hours: Monday - Sunday, 10:00 AM - 10:00 PM

We are committed to handling your concerns professionally and efficiently while providing you with a smooth and reliable shopping experience with NAMA Fabrics.